Norma Lisenby Ketterer

Norma Lisenby Ketterer joined the Institute for Families as a Training Coordinator with the New Jersey Child Support Institute in 2007. She has an extensive background in all aspects of child support collection and management, including comprehensive knowledge of the adult and juvenile justice system, child custody, and substance abuse services. Norma provided on-site support to several counties during the multiyear transition to NJKiDS. She has collaborated with NJCSI’s instructional course designers to create courses for PCSE staff, and she has presented or moderated many sessions at the annual New Jersey Child Support Conference. Norma has represented NJCSI at the National Child Support Enforcement Association (NCSEA) Conference, the National Child Support Enforcement Association (NCSEA) Policy Forum, the Eastern Regional Interstate Child Support Association (ERICSA) Conference, and the New Jersey Paternity Opportunity Roundtable at Hackensack University Medical Center. Norma has delivered remote and in-person training to child support personnel statewide to accommodate training needs. Norma holds a Certificate in Public Management from Fairleigh Dickinson University and a Master of Arts degree from Rutgers University.