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Certificate Program in Case Management

The Certificate Program in Case Management has been designed to address the need for extensive training in this practice modality which is used by all social workers and requires specialized skills in the performance of numerous functions. Social workers and other direct service providers working across all areas of human services in which case management is an integral part of client services will have an opportunity to enhance their skills in working with their clients and the systems with which they interact.

Certificates of completion will be offered after each workshop and a final certificate will be awarded when all requirements have been met. All workshops offered in this certificate program are non-clinical. Participants not seeking the full certificate program are welcome to take individual workshops.

To receive the Certificate in Case Management, a participant attends: 

5 Required Webinars
2 Elective Webinars


Required Webinars

Building the Helping Relationship 
3 CE Hours

  • Explore the issues of imbalance in the helping relationship
  • Demonstrate the use of open-ended questions, paraphrases, and reflections in interviewing clients
  • Describe methods to use empathy in the helping relationship
  • Discuss confidentiality in the context of the helping relationship

Comprehensive Assessment and Case Planning (2 days) 
6 CE Hours

  • Discuss the process of doing a strength-based assessment
  • Describe the process of setting long-term and short-term goals
  • Describe linkages that are consistent with the assessed needs of the client and appropriate to the case plan
  • Demonstrate ability to maintain professional ethics in the case management relationship
  • Define measurable components for evaluating the effectiveness of the case plan

Advocacy and Collaborating Skills in Case Management 
3 CE Hours

  • Identify components of an effective advocate 
  • Describe the multiple levels of social services and benefits available to clients 
  • Explore methods of breaking down barriers to service

Improving Networking Skills and Enhancing Interagency Relationships 
3 CE Hours

  • Describe six steps toward building effective networks
  • Explore the value of dialogue over discussion when networking
  • Describe communication skills needed to work effectively with different agencies

Handling Crisis in Case Management
3 CE Hours

  • Distinguish an authentic crisis from chronic problem
  • Explain the basic principles of crisis intervention
  • Demonstrate methods of assisting clients during crisis

Two electives are required in addition to the required webinars. Some examples: 

  • Disaster-Planning for Service-Providing Agencies
  • Case Plan Essentials
  • Case Documentation in Social Work Practice
  • The Role of the Case Manager in Working with Child Abuse and Neglect
  • Working with Kids and Families in Crisis

Register for current offerings here

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