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NJCSI Training Program

NJCSI offers foundational training programs to strengthen child support professionals, leadership and professional development, technical workforce development, and agency-specific certificate tracks. Our development and training teams have expertise in curriculum and training development processes and learning management system (LMS) development and maintenance.

Because highly skilled instructors are vital to the success of any training program, our instructors are required to complete a certificate program in training and delivery skills. They also complete a train-the-trainer program for every course they teach, which ensures consistency in delivery throughout every region of the state. Our instructors are highly skilled in planning workshops; creating effective training presentations; working with cases and role plays; and experiential and interactive training methods. Other areas of expertise include

  • Working with web-based applications
  • Explaining system processes
  • Presenting interactive “real life” scenarios and work simulations
  • Gauging participants’ skills and customizing presentations to maximize learning

We offer several modes of training delivery:

  • Instructor-led training at three NJCSI training facilities
  • Blended—instructor-led training augmented with web or computer based instructional technology
  • Web-based training (WBT) accessed through the Learning Management System

Core Training Competencies
An effective training system aligns with organizational outcomes, enables learners to build knowledge sequentially, integrates across various participant audiences, and applies multiple adult learning methods.  Our programs are designed for optimal knowledge transfer and consistent application in the field.

  • Adult Learning Styles: NJCSI courses have been designed to satisfy the unique needs of adult learners.  We employ various training techniques to ensure that learning experiences help workers resolve problems they face in their daily work.  Exercises and activities are designed to establish collaborative learning environments so that participants can learn from one another.  
  • Presentation Skills: NJCI Training Coordinators are selected and evaluated on their ability to encourage participation and build learner motivation.  Competencies include those behaviors that support the alignment of course materials with the varied needs of learners.    
  • Engagement: Virtual and instructor-led training programs are designed to keep learners engaged.  Higher-level critical thinking skills are promoted through the use of collaborative and hands-on activities that increase attention and focus.  
  • Instructional Technologies: The instructional technology team supports the fusion of tools and practices to provide the very best in educational technology services.  Technical designers collaborate with instructors, designers, and our state partners to enrich teaching and learning through the use of technology.

Training Site Drop-in Days
Drop-in days provide participants with additional hands-on training with NJCSI instructors or subject-matter experts. These sessions provide information, guidance, and small-group discussion in an informal, supportive learning environment. Participants can choose to drop in during conveniently scheduled sessions, such as early morning, lunch time, or late afternoon.

Drop-in sessions focus on specific learning objectives that can be achieved in a short period of time, and be connected to specific courses to enhance transfer of learning. Sessions are scheduled monthly and offered at each of the three NJCSI training sites and at the local offices as requested.

Coaching and Mentoring
NJCSI offers coaching sessions to enhance the skills and competencies learned in its professional development courses. Leadership coaching sessions are offered to participants enrolled in the Professional Development: Managers and Supervisors Training Series. This eight-day series provides managers and supervisors of the New Jersey Child Support Program with the necessary skills to effectively lead their staff and their organization. Course content focuses on leadership competencies such as professional development, action planning, and motivating employees.

After completing the course, participants receive individualized coaching and support with a Leadership Coach. Activities include on-site group sessions, phone calls or in-person discussions regarding managerial best practices, strength-based feedback, and guidance and support developing action plans.

Other professional field support and specialized educational outreach programs include:

  • Judicial College
  • Working with the Military on Child Support Matters
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